Our Services
Karen Nel Consulting is a Healthcare Management Consultancy specialising in business acumen and leadership coaching for healthcare professionals. We guide you in developing Business Acumen specifically for healthcare, focusing on healthcare leadership and what makes it different from leadership in general. We also explain the difference between healthcare leadership and management. We are your end-to-end healthcare solution to get your team to make business decisions that impact the bottom line. We provide bespoke, personalised services aiming to meet each hospital’s unique requirements and objectives. Our holistic, 360-degree approach is custom-designed to ensure your optimal success.
BUSINESS ACUMEN SIMULATION PROGRAM
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This is where participants can learn and experience how business decisions impact the bottom line. They will learn how to understand and interpret financial results and know how to adapt their management accordingly. Participants will learn how to apply the Balanced Scorecard to the business and experience the impact of these decisions on the bottom line. Ideally, this should be the first intervention to roll out as a top-down initiative to all leaders in the organization.
LEADERSHIP COACHING
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It is often very lonely at the top, and leaders aren’t always able to brainstorm with their peers or subordinates. Leadership coaching is essential as it allows the leader to bounce off ideas and get honest feedback. Leadership coaching could be face-to-face or virtual, guiding, assisting, and challenging leaders to grow and become confident in the leadership they provide to their team.
HOSPITAL CARETAKING
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Training a new CEO/COO can drain a business's time and resources. Our team is specialized in developing new CEOs/COOs and can remove that toll from the business. Additionally, we can serve as an experienced interim CEO/COO to allow recruitment to find the right person for the job. This service is usually offered over the course of several months, and Dr. Nel can specifically relocate in order to make it happen.
BUSINESS EFFICIENCIES & PROCESSES
Focusing on efficiencies and processes is mostly a department-specific intervention where we will assist in the evaluation and streamlining of a specific division, developing SOPs, KPIs, processes, guidelines, and internal operations to help with the effective running of the relevant team.
HEALTHCARE MANAGEMENT CONSULTING
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End-to-end assessment of all hospital activities, gap identification, gap prioritization, recommendations, project plan development, project implementation, project management, and post-implementation evaluation. The final aim of a turnaround project is to achieve financial stability while focusing on clinical outcomes and service to patients and their families.
INTERPERSONAL EFFECTIVENESS TRAINING
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Due to work pressure and the differences between people, team dynamics can be challenging. An Interpersonal Effectiveness program will help the team understand one another‘s strengths and areas of development, resulting in the team working together as a unit, utilizing each other's strengths for a bigger impact in the organization.